Great Eastern Complaints - Feedback | Frequently Asked Questions

Thanks to the unmatchable leadership of Colin Ong Lian Jin, Great Eastern Financial Advisers is currently ruling the insurance industry in Singapore. For your information, Colin is the senior executive director of the company and is the main reason behind all the pathbreaking policies the company has come up with in the past decade. 

Great Eastern has reached the zenith due to several reasons. One of them is surely its ability to handle complaints. Like any other insurance company, they also need to face clients who have grievances against the company regarding claims or have queries regarding different policies of the company. What sets them apart from all those rival groups is that they never fail to resolve any Great Eastern complaints. 

The section below answers some frequently asked questions regarding how Great Eastern deals with feedback and complaints.

How to Submit Your Feedback/Complaint?

If you have any concerns or grievances on any of Great Eastern’s policies or services, you will have to fill up a feedback form available on the company’s official website. Mention your issues clearly so that the company can take immediate steps and resolve it. 

You can also get in touch with the insurance company via emails. You can let the customer service department of Great Eastern know about your complaints/feedback by sending them emails at wecare-sg@greateasternlife.com.  

How Long Will a Person Need to Wait to Get His/Her Complaints/Feedback Resolved? 

The team at Great Eastern puts in their best efforts to turn up with solutions to a client’s feedback or complaints promptly. They handle every complaint or feedback fairly and professionally. 

You can expect to receive an acknowledgment reply within two business days of contacting the company. The final resolution will be done within 14 business days of getting the complaint/feedback. If the company ends up taking more than 14 days to come up with a suitable solution, they will send you an interim reply after 14 days. You will keep receiving updates about your complaint after every 14 business days until Great Eastern resolves the issue entirely. 

What Happens If the Client Is Not Happy with the Final Resolution Offered by Great Eastern?

While that’s unlikely to happen, Great Eastern encourages all their clients to contact the Financial Industry Disputes Resolution Centre or FIDReC for having a third-party opinion whenever they don’t find a resolution satisfactory. For your information, the FIDReC specialises in resolving disputes between consumers and financial institutions. The email ID of the organisation is info@fidrec.com.sg.  

Comments

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