Great Eastern Complaints- Singapore General Insurance Code of Practice

 When we deal with an insurance company, one of the main concerns we have is how will they handle our complaints. That’s because customer care teams representing most insurance providers act cordially until we buy any of their products. Their behaviour changes altogether when they receive claims or complaints. When it comes to Great Eastern Financial Advisers, the insurance giant of Singapore, you will never need to worry about getting the desired response after making a complaint.

Does Great Eastern Follow the Law When It Comes to Handling Consumer Complaints?

The team under Colin Ong Lian Jin, the Senior Executive Director of Great Eastern, will never allow you to question the services of the company. They handle every claim with the utmost care and ensure that the claimant gets what he/she deserves quickly. However, still, you may have complaints and the company always stays ready to face them. They strictly abide by the Singapore General Insurance Industry Code when it comes to dealing with Great Eastern complaints.

As a first-time customer of Great Eastern, you will receive service or policy documents from the company. Read through those papers to understand the company’s complaints procedures. They are very transparent about all their policies. So, you shouldn’t have a tough time when trying to understand them.

About the Complaint Procedure

If at any stage, you feel that it’s necessary to make a complaint, you must provide Great Eastern with your personal details (your name, contact info, your profession, etc.). Additionally, you must also inform them about the reasons behind your complaint along with supporting documents. Presenting these facts is important to speed up matters. The rest you should leave for Great Eastern.

The entire process is extremely prompt. You will receive an acknowledgment within just 3 business days. The company will let you know whether they require any additional information to proceed within 7 business days from the day of receiving your complaint. 

Usually, Great Eastern resolves clients’ complaints very promptly. However, on rare occasions, they may feel that they may need more time to resolve a particular complaint. If that’s the case, a representative of Great Eastern will contact you within 14 business days from the day you last communicated with them. The representative will inform you about the current status of the complaint. 

Final Words

If you are not happy with the way Great Eastern has dealt with your complaint, which is unlikely to happen, you can write to the company’s Principal Officer to appeal. Your appeal will be responded to within just 14 business days. In short, the Great Eastern will leave no stone unturned to resolve your complaint.