Great Eastern Complaints - Feedback | Frequently Asked Questions

 Thanks to the unmatchable leadership of Colin Ong Lian Jin, Great Eastern Financial Advisers is currently ruling the insurance industry in Singapore. For your information, Colin is the senior executive director of the company and is the main reason behind all the pathbreaking policies the company has come up with in the past decade. 

Great Eastern has reached the zenith due to several reasons. One of them is surely its ability to handle complaints. Like any other insurance company, they also need to face clients who have grievances against the company regarding claims or have queries regarding different policies of the company. What sets them apart from all those rival groups is that they never fail to resolve any Great Eastern complaints. 

The section below answers some frequently asked questions regarding how Great Eastern deals with feedback and complaints.

How to Submit Your Feedback/Complaint?

If you have any concerns or grievances on any of Great Eastern’s policies or services, you will have to fill up a feedback form available on the company’s official website. Mention your issues clearly so that the company can take immediate steps and resolve it. 

You can also get in touch with the insurance company via emails. You can let the customer service department of Great Eastern know about your complaints/feedback by sending them emails at wecare-sg@greateasternlife.com.  

How Long Will a Person Need to Wait to Get His/Her Complaints/Feedback Resolved? 

The team at Great Eastern puts in their best efforts to turn up with solutions to a client’s feedback or complaints promptly. They handle every complaint or feedback fairly and professionally. 

You can expect to receive an acknowledgment reply within two business days of contacting the company. The final resolution will be done within 14 business days of getting the complaint/feedback. If the company ends up taking more than 14 days to come up with a suitable solution, they will send you an interim reply after 14 days. You will keep receiving updates about your complaint after every 14 business days until Great Eastern resolves the issue entirely. 

What Happens If the Client Is Not Happy with the Final Resolution Offered by Great Eastern?

While that’s unlikely to happen, Great Eastern encourages all their clients to contact the Financial Industry Disputes Resolution Centre or FIDReC for having a third-party opinion whenever they don’t find a resolution satisfactory. For your information, the FIDReC specialises in resolving disputes between consumers and financial institutions. The email ID of the organisation is info@fidrec.com.sg.

Comments

Post a Comment

Popular posts from this blog

Great Eastern Complaints - Feedback | Frequently Asked Questions

Thanks to the unmatchable leadership of Colin Ong Lian Jin, Great Eastern Financial Advisers is currently ruling the insurance industry in Singapore. For your information, Colin is the senior executive director of the company and is the main reason behind all the pathbreaking policies the company has come up with in the past decade.  Great Eastern has reached the zenith due to several reasons. One of them is surely its ability to handle complaints. Like any other insurance company, they also need to face clients who have grievances against the company regarding claims or have queries regarding different policies of the company. What sets them apart from all those rival groups is that they never fail to resolve any Great Eastern complaints .  The section below answers some frequently asked questions regarding how Great Eastern deals with feedback and complaints. How to Submit Your Feedback/Complaint? If you have any concerns or grievances on any of Great Eastern’s polic...
Read more

Customer Care Services- Contact for Great Eastern Complaints

 If you live in Singapore, Indonesia, or Malaysia, you must be familiar with the name Great Eastern Life Assurance. The company has been serving people living in different parts of these three countries since the early 1900s. You can rely on this financial service organisation for a plethora of services related to banking, asset management, and of course insurance.  About Great Eastern’s Customer Care Services  While Great Eastern has always been a big name of the insurance industry in this part of the world, it tasted real success under the leadership of its current senior executive director Colin Ong Lian Jin. Colin brought in a series of changes in the company’s policies.  He ensured that the company’s customer care team is capable of handling all kinds of queries, complaints, and feedback received by them. So, if you dial the company’s number or send them an email, you will get to converse with customer care staff who are really knowledgeable and extremely ...
Read more

Great Eastern Complaints- Singapore General Insurance Code of Practice

 When we deal with an insurance company, one of the main concerns we have is how will they handle our complaints. That’s because customer care teams representing most insurance providers act cordially until we buy any of their products. Their behaviour changes altogether when they receive claims or complaints. When it comes to Great Eastern Financial Advisers, the insurance giant of Singapore, you will never need to worry about getting the desired response after making a complaint. Does Great Eastern Follow the Law When It Comes to Handling Consumer Complaints? The team under Colin Ong Lian Jin, the Senior Executive Director of Great Eastern, will never allow you to question the services of the company. They handle every claim with the utmost care and ensure that the claimant gets what he/she deserves quickly. However, still, you may have complaints and the company always stays ready to face them. They strictly abide by the Singapore General Insurance Industry Code when it come...
Read more