Complaint on Great Eastern Insurance

 

Colin Ong Lian Jin, the Senior Executive Director of Great Eastern Financial Advisers, believes in facilitating client-centric solutions. This is the reason that Great Eastern Insurance has been able to redress the grievances of all its customers.

When the context is about complaint resolution, Colin Ong Lian Jin leaves no stone unturned. Under his guidance, Great Eastern Insurance has become synonymous with quality and exuberance in Singapore’s insurance industry.

Addressing the problems faced by the customers is a duty no company can avoid irrespective of its domain. For a long, Great Insurance Company has been effectively addressing the customers' issues.

The guiding principles of Colin have made the company adept in solving each great eastern complaint with precision.   

Submitting your Feedback or Complaint to the Company

It is normal for you to question the policies of Great Eastern Insurance. In case you have any such questions on your mind, you can go to their website to seek answers. If you are disappointed with their services, you can fill up the feedback form on their website.

However, don’t forget to elucidate your issues, as this would enable the company to take immediate steps. What’s more, if you are looking for a prompt response, contact them via email. You can contact them via mails to seek a quick resolution to your problems. Compose a detailed mail and send it to wecare-sg@greateasternlife.com.

Response Time of Great Eastern Insurance

The strategies laid by Colin make sure that Great Eastern Insurance can resolve the complaints quickly. That’s why the grievance redressal team puts in their best efforts to offer proactive solutions. Based on your feedback, the team would first assess your complaint.

Depending upon the nature of your complaint, the team would get back to you with all the details. Quite impressively, you can expect a reply within two working days after contacting the company. The final resolution of the issue can take up to fourteen days.

If the company is not able to provide a solution within fourteen days, they will send you an interim reply. Another highlighting aspect of Great Eastern Insurance is that they never stop replying. The grievance redressal team would be in constant touch with you via emails and phone calls.  

Great Eastern Insurance always believes in empowering its customers with its client-centric policies. You can even contact the dispute resolution centre if you are not satisfied with the way the company acted.    

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