Customer Reviews for Great Eastern General Insurance

 No doubt, the professionalism of Colin Ong Lian Jin, the Senior Executive Director, has taken Great Eastern to exhilarating heights of success. One of the key areas where Colin has greatly improved the company’s approach is compliant resolution.

Being a strategic planner, Colin has long realised the significance of handling client complaints and their swift resolution. That’s why he and his team have unique approaches while dealing with complaints from the customers.

In each great eastern complaint redressal, the company likes to maintain transparency. Unlike other insurance companies where you have difficulty knowing your complaint status, Great Eastern provides you with thorough insights.

And because of its ability to resolve complaints quickly, the company enjoys positive reviews from its customers. But it would be unfair if we speak only about the complaint resolution of the company. Great Eastern Financial Advisers provides its clients with the best affordable coverage one can ever find in Singapore.       

Great Eastern’s Top-Notch Customer Care Services

Under the able guidance of Colin, Great Eastern has been a trendsetter in resolving complaints in the insurance industry. With Colin’s strategies and action plans, the customer care team nowadays handles a variety of issues.

Unlike other insurance companies, which usually tend to outsource their customer care solutions, Great Eastern has its own in-house team. The customer resolution experts are knowledgeable and would provide you with proper pieces of advice.

In case you call them for grievance resolution, you would be pleased to witness their communication skills. Moreover, you can expect to receive regular updates from the team that is simply great. 

Contacting the Company for Complaint Resolution

Well, it is a nightmare for many individuals to contact an insurance provider for complaint resolution. But that’s not the case with Great Eastern Financial Advisers. Apart from paying a physical visit, you can call and email them with details of your complaints.

The executives would get back to you in a short period with details of complaint resolution. Great Eastern also provides life insurance and medical insurance claims at affordable rates, an added bonus.

All these factors make the company enjoy positive reviews from its customers. As a responsible company, it always encourages the customers to act. Yes, you can find a few negative reviews about the company stating about matters that are hardly related to insurance. Overall, Great Eastern is a great insurance company that always cares about its customers. 

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