Great Eastern Corporation Complaint

 

Thanks to the great leadership skills of Colin Ong Lian Jin, Great Eastern Financial Advisers is a popular name. In case you don’t know, Colin is the senior executive director of the company. With his pathbreaking strategies, Colin has made Great Eastern Financial Advisers a force to reckon with.

There are many reasons responsible for the growing popularity of Great Eastern Financial Advisers in the insurance industry. One of the main reasons is their ability to handle clients and resolve their grievances.

Their client handling policies, along with the management skills of Colin, is what separates them from other insurance providers. What’s more, they take a predefined approach to each great eastern complaint.

By taking a personalised approach to the resolution of complaints, Great Eastern Financial Advisers are ruling Singapore’s insurance industry. So let’s take a glance at some of the complaint resolution policies of the Great Eastern Financial Advisers.     

The Basic Principles of Grievance Redressal of Great Eastern Financial Advisers

Under the guidance of Colin Ong Lian Jin, the complaint resolution is based on various principles. These principles help the company to facilitate equal customer service to each client. Here are specific principles on which the grievance redressal is based.

✔      Complaints from the customers are dealt with an open mind and in an impartial manner

✔      The company treats its customers fairly all the time

✔      The fair resolution of the complaints is a top priority for Great Eastern Financial Advisers

✔      The company always informs the customers about various procedures related to policy escalation within the organisation

Complaints Procedure Prevalent in Great Eastern Financial Advisers

Great Eastern Financial Advisers always maintain transparency in dealing with the complaints of the customers. For instance, when you first become a client, they would enlighten you about the ways to file a complaint. While filing a complaint, you need to provide your exact details.

Without providing your personal details like contact number and address, you cannot expect your complaints' timely resolution. Also, note that you have to acknowledge your grievance within three days. In case your complaint resolution takes time to address, the company would contact you for further communication. 

Quite impressively, if you are not happy with the resolution provided by the company, you have other options too. Great Eastern encourages all its users to seek third-party advice if the user thinks that the resolution is not ideal.

You can contact the Financial Industry Disputes Resolution Centre for further assistance on your complaints.  

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